Special Talents:
Program and Project management, Stellar organizational practices, Operations process reengineering, Operations management, Staff development and Business development.

Experience:
1997–Present          International Network Services
                              Asia Pacific Ltd.
                              Managing Consultant
*           Managed a team of 23 network engineers performing design,
             installation and integration of a 47 node ATM Network at the 
             New Hong Kong Airport in Chek Lap Kok supplying video,
             telephony and data connectivity. 

1997–1997              International Network Services
                              San Francisco, CA
                              Managing Consultant
*           Managed engineering team that grew from 8 to 17 engineers. *           Implemented quarterly career development sessions with 
             engineers and gave direction on how to improve their technical 
             prowess.
*           Reduced engineer turnover from 14% to 7%.
*           Performed all hiring and dismissal of engineers.

1996–1997            Charles Schwab and Company Inc.
                              San Francisco, CA
                              Systems Manager
*           Grew a team from 7 to 20 technical analysts processing and 
             coordinating the companies’ telephony and data - move, add and 
             change processes.
*           Number of orders processed by the team grew from 300 a month 
             to 1200 a month in a 120-day period.
*           Developed a customer advocacy program to measure 
             performance, solicit internal customer input and improve customer 
             perception.
*           Improved customer perception of team deliverables by 45%.
*           Performed all hiring and dismissal of analysts.

1995–1996            Charles Schwab and Company Inc.
                              San Francisco, CA
                              Senior Network Engineer and 
                              Project/Program Manager
             Performed project/program management of all upgrades and 
             installations for the companies’ WAN, LAN, router, hub and 
             SNA networks supplying telephony and data connectivity 
             nationwide and internationally.
*           Developed change management and installation processes for 
             engineering team.
*           Performed contract negotiations with telecommunications and 
             equipment vendors.

1992–1995            Bank of America NTSA
                             San Francisco, CA
                             Senior Network Engineer and Project Manager
*           Lead engineer, analyst and 3rd level technical support for banks’
             national and international multiple protocol WAN and routed 
             networks supplying telephony and data connectivity.
*           Suggested 38 changes to network practices creating operational 
             cost savings of over USD1 billion over a 3-year period.

1989-1992              Bank of America NTSA
                            San Francisco, CA
                            Advisory Design Systems Engineer
*            Provided solutions to banks’ telephony and data network 
              anomalies and evaluated new technology platforms for the same.
*            Performed network security administrator role per US federal 
              banking regulations.

1981-1989              Bank of America NTSA
                            San Francisco, CA
                            Systems Engineer
*           Coordinated upstream and downstream business units in the
             provisioning and maintenance of the national and regional data 
             and telephony networks.

1977–1981             United States Army
                            Dhahran, Saudi Arabia   Okinawa, Japan
                            Telecommunications Hardware Engineer
*             Maintained highist level security clearance

References:                    Provided upon request

Full Resume/CV:            Provided upon request